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  • Welcome to EmerCom!

    Welcome to EmerCom Technologies Experience the Complete ASME A17.1/B44:19 Emergency Communications Solution EMERCOM EXPERIENCE THE DIFFERENCE! The adoption of the 2019 Safety Code for Elevators is in progress, requiring video from the camera in the car to be viewed by the authorized person answering the phone call, and requiring text messages to display in the car to communicate the situation status to the passenger, and for the operator to ask questions and receive answers should the passenger be unable to hear or speak. ​ This will require the entire communications network to be battery backed up for four hours. Preview our ASME A17.1/B4419 Solution The EmerCom Complete ASME A17.1/B44:19 Emergency Elevator Communications Solution 2019 EASY AS CAN BE What differentiates our 2019 Emergency Elevator Communications Solution from the others: No special software needed No new training Same as before... + video Fully under YOUR control No monthly charges Multiple emails & streams Separate redundant email/video and voice/messaging ​ "2019 Easy As Can Be" PDF Simplex High-Rise Diagram Simplex Low-Rise Diagram

  • REMOTE HANDSETS | EmerCom

    EMC-RM0 EMC-RM EMC-DRM EMC-SRM EMC-FRM-ALRM REMOTE HANDSETS ​ Key Features Excellent sound quality Auto redial if not answered by operator or line busy Voice notifications if line busy or fault detected Multiple languages (English, French or Spanish) with optional French touchpad. Three emergency call numbers + maintenance/test call numbers Remote call-in, remote programming and remote alarm simulation Improved diagnostics - False entrapment alarm notification - Line test simulating a conventional speakerphone - Built-in Phone Line Monitoring (PLM) required by the latest ASME Code New digital technology enables feature flexibility with optional customization Ease of setup and operation - extended touch keypad - 6 indication LED's Reduced PCB footprint if speaker mounted remotely & flexible power supply ​ Description of Operation All of Emercom machine room / security desk phones are fully compatible with any of the consolidator products. Contact sales for more details regarding these phones. ​ ​ EMC-FRM-ALRM Mechanical

  • SALES & SUPPORT | EmerCom

    SALES & SUPPORT Toll Free: 1-844-363-7266 Office: 604-589-3899 ​ For support, if we do not answer before voicemail, please leave a message as this will send emails to the team who will strive to call back within 10 minutes before you leave site. Thomas Sternberg President ​ 604-908-1370 (m) 778-715-3622 (d) ​ Thomas@EmerCom.ca Julian Moseley VP Sales & Support ​ 778-994-9495 (m) 778-715-3623 (d) ​ Julian@EmerCom.ca Erwin Cruz Production Manager 778-715-3624 (d) ​ Erwin@EmerCom.ca Peter Rampf Founder ​ ​ ​ ​ Peter@EmerCom.ca

  • THE COMPANY | EmerCom

    ABOUT EMERCOM ​ We have a full suite of reliable products specifically designed to simplify elevator phone installation by reducing footprints, quicker commissioning and system troubleshooting with “learn mode” and “line test”. Our engineers provide the support for elevator technicians and system designers to best assist customers and gather feedback from the field to incorporate into new designs. All products have QR codes to directly access the user guides. Product selection is simplified with customary add-on options supplied as standard features. Future enhancements are supplied with free upgrades via SD Card. ‍ The present EmerCom engineering team has worked together for nearly a decade on emergency elevator communications systems; designing, developing, manufacturing and selling throughout North America, supporting the local industry as far as possible. ​ ​ Why choose EmerCom? ‍ Customer-focused Culture: Our mission is to provide outstanding customer service, satisfy your needs and build strong trusting relationships. No-Charge for Support & Design: We are keen to be involved. We will ensure you have the information you need to make the best decision even for your most challenging designs. No Charge ... of course! Reliable product: We understand our communication system is a minor component in an elevator installation but the consequences of failure are significant so reliability is essential. Backed by a 10 year warranty. 100% Quality Control: Every item is subjected to thorough automatic and manual tests and a full battery recharge before leaving the factory. Canadian Owned & Operated and Engineered “in-house”. Contact us for assistance and recommendations for your emergency elevator communications.

  • ECONO CONSOLIDATOR | EmerCom

    EMC-HR ECONO CONSOLIDATOR ​ Key Features Machine Room or Extension Phone can call into any elevator, even overriding calls in progress to outside of the building Low cost code compliant solution for high rise buildings Capacity: 1 phone line and 4 elevators phone Battery backed-up power Description of Operation With the EMC-HR, any Remote Phone or Extension Phone can call into any of the elevator phones. In the event of an entrapment or other emergency, an elevator occupant may press the “phone” button on the elevator control panel, causing the elevator phone to automatically call for help. The EMC-HR routes the call to the phone line connected.. ​ Specifications ​ EMC-HR User Guide

  • EMCS CONSOLIDATOR | EmerCom

    EMCS EMCS-FR EMCS-OEM EMCS-MR EMCS-V EMCS CONSOLIDATORS ​ ​ Key Features Internal handsets (from the Consolidator or Machine Room) can call into any elevator, even overriding calls in progress to outside of the building "All Call" from on-site or off-site 2 concurrent calls "Learn" mode Bilingual voice prompts and French touchpad available Capacity: 2 phone lines and 6 or 12 elevators Expandable to 108 elevators with 10 phone lines Built-in Phone Line Monitoring (PLM) as required by Code Internal handsets can call off-site Video trigger per elevator Vandal-resistant #16-AWG Brushed Stainless Steel Box width 14.25" to fit (recess) between wall studs ​ Description of Operation The EMCS or any Remote Phone can call into any of the elevator phones, prompting the caller to select which cab by touching the appropriate icon which lights-up as soon as the Consolidator door is opened. If an icon is illuminated green the station is busy on a call which can be overridden by any of the internal phones. In the event of an entrapment or other emergency, an elevator occupant may press the “phone” button on the elevator control panel, causing the elevator phone to automatically call for help. The EMCS (Consolidator) routes the call to either of two phone lines connected or to the Consolidator or to the Consolidator then a phone line in sequence. The applicable station icon will turn green. A phone line test feature enables on-site personnel who have access to the phone keypad to go off hook, listen for dial tone and call any phone number to test the system. Call Routes Available ​ ​ Specifications ​ EMCS Brochure EMCS User Guide EMCS-V Brochure

  • PHONE LINE MONITORING | EmerCom

    VoIP Phone Line Monitor EMC-60-ALRM PLM Lobby Alarm Board EMC-ALRM PLM Power Supply & Group Selector EMC-PAC PHONE LINE MONITORING (PLM) ​ VOIP Phone Line Monitor Monitoring phone lines converted to VoIP (fiber-optic) The ASME A17.1/CSA B44 Safety Code for Elevators and Escalators (Section 2.27.1.1.6) requires verification of the operability of the phone line or “equivalent means” for 2-way emergency communication, generating an alarm if not operable. The availability of traditional copper “landlines” is declining so new and existing landlines are being replaced with VoIP (Voice over Internet Protocol) connections over fibre-optic or coax or cellular networks. Analog Telephone Adaptors (ATA’s) connect the traditional analog phone systems to the VoIP modems/routers. ‍ The conventional phone line monitoring techniques for copper landlines verify the building’s analog phone lines up to the ATA but generally do not check the operability of the ATA and of the entire fibre-optic/cellular/internet VoIP connection, so would not be able to generate the alarm intended by the Elevator Safety Code. ‍ Before phone line monitoring was implemented, often, the first time the malfunction was discovered was when pressing the phone button to call for help in an emergency or entrapment. ​ Diagram of the Preferred Configuration Key Features Verifies the operability of the phone line “equivalent means” as required by the ASME A17.1/CSAB44 Elevator Safety Code (Section 2.27.1.1.6) for non-EmerCom systems (*). ​ The availability of traditional copper“landlines” is declining so new and existing landlines are being replaced with “fibre-optic” connections Analog Telephone Adaptors (ATA’s) connect the traditional analog phone systems to the fibre-optic (or coax or cellular) VoIP modem-routers. The EMC-60-ALRM Elevator VoIP Phone Line Monitor verifies the operability of the ATA and of the entire fibre-optic/cellular/internet connection and, if not functional, signals the building’s existing (or new) elevator communications system which routes the alarm to all the building’s Phone Line Monitoring (PLM) alarms Straight-forward installation Extends the PLM test for any conventional emergency elevator phone system Test functions for simulating an alarm and for initiating a test cycle Battery backed-up and firmware upgrades with a µSD card Programmed to run daily tests as required, but, as soon as a mains power failure is detected, will run an extra test to verify that a device without battery backup is not present in the circuit ‍ (*) Built into EmerCom EMC-60 and EMCS latest firmware versions ​ Description of Operation The EMC-60-ALRM “pings” a remote connection through the ATA and if a valid response is not returned, pings a second independent location and, if also unsuccessful, opens the PLM contacts signaling the existing PhoneLine Monitoring device(s) which generate the required alarms. If a valid response was not received the EMC-60-ALRM will check the link at least every 5 minutes until a successful connection is established. If connecting to the building’s PLM device alarm circuit(s) is not viable, an optional Telephone Line Relay, triggered by the EMC-60-ALRM, is available which disconnects the phone line to the PLM device(s) causing the required alarms. This minimizes the site wiring but introduces the risk of a false alarm preventing a call. ​ Specifications ​ EMC-60-ALRM Brochure PHONE LINE MONITORING (PLM) ​ Lobby Alarm Board Key Features Complies with ANSI A17.1/CSA B44 Safety Code for Elevators The EMC-60 Emergency Elevator Phone verifies the operability of the telephone line and signals the EMC-ALRM if the line is not functional. In the event of a phone line failure, the EMC-ALRM activates an audible and illuminated visual signal for each group of elevators. The key-switch or pushbutton, accessible only to authorized personnel, will silence the audible signal for no less than 12 hours. The EMC-60 monitors the failed phone line continuously and will signal the EMC-ALRM to cancel the alarm immediately. The illuminated visual signal will extinguish and the system return to normal. Battery backed-up power is recommended to enable notification of elevator communications failure in the event of power failure. ​ Description of Operation The Phone Line Monitoring (PLM) feature built into the EmerCom EMC-60 Hands-free Elevator Phone monitors the phone line as required by ASME A17.1/CSA B44 Code. If the phone line fails, a pair of contacts in the EMC-60 will open (fail-safe) to signal the EMC-ALRM Lobby Alarm Board to generate an audible & visual alert in the elevator lobby, in the vicinity of the Firefighters Recall Switch. The visual alert LED will flash until the phone line becomes operational again but the audible alert buzzer can be silenced by authorized personnel with the key switch (or pushbutton accessible only to authorized personnel). The buzzer will remain silenced for 12 hours unless the phone line is restored earlier. Three LEDs mounted on the EMC-ALRM PCB indicate ‘normal’, ‘alarm’ or ‘silenced’ status. A PLM test feature is available in the EMC-60 phone to simulate an alarm for the number of seconds entered, after which it returns to normal. An extended test can be conducted by moving the jumperon the EMC-ALRM to the TEST position. For High-Rise installations a Consolidator or Rescue Station will be required to call into any cab from an on-site location. The EMC‑60 Phones check the lines from the cabs to the Consolidator and the Consolidator checks the external phone line(s), with the combined signals going to the EMC-ALRM. ​ Specifications EMC-ALRM (reduced footprint) EMC-ALRM-FULL EMC-ALRM Brochure EMC-ALRM User Guide PLM Low-Rise Wiring Diagram PLM High-Rise Wiring Diagram PLM Power Supply & Group Selector EMC-PAC EMC-PAC-BX box style EMC-PAC PHONE LINE MONITORING POWER SUPPLY & GROUP SELECTOR ​ Key Features The EMC-PAC supplies battery backed-up power to enable notification of elevator communications failure in the event of power failure in low-rise installations. The EMC-60 Emergency Elevator Phone verifies the operability of the telephone line and, if the line is not functional, signals the EMC-PAC which routes the alarm to the appropriate group EMC-ALRM. Capacity for 4 Elevators in 2 groups ​ Description of Operation The Phone Line Monitoring (PLM) feature built into the EmerCom EMC-60 Hands-free Elevator Phone monitors the phone line as required by ASME A17.1/CSA B44 Code. If the phone line fails a pairof contacts in the EMC-60 will open (fail-safe) to signal the EMC-PAC. Any phone can be allocated to either group A or B with the jumpers. The EMC-PAC supplies power and phone line status signal(s) to either/both of the EMC-ALRM status control alarm board(s) to generate an audible & visual alert in the elevator lobby as described above.. ​ Specifications EMC-PAC Brochure EMC-PAC User Guide PLM Low-Rise Wiring Diagram PLM High-Rise Wiring Diagram

  • PRODUCT SELECTOR | EmerCom

    PRODUCT SELECTOR ​ ASME/B44: Safety Code HIGH-RISE 2007 LOW-RISE HIGH-RISE 2016 LOW-RISE HIGH-RISE 2019 LOW-RISE Special Applications REMOTE SPACE SOLUTIONS MRLs & Hydraulics MULTILINE SOLUTIONS Hospitals, Military & Prisons VoIP HYBRID SOLUTIONS Campuses & Hotels

  • 2-WAY COMMUNICATOR | EmerCom

    EMC-LR 2-WAY COMMUNICATOR ​ Key Features Machine Room or Extension Phone can call into any elevator, even overriding calls in progress to outside of the building Ideal for machine room less elevator lifts Capacity: 1 phone line and 4 elevators phone Description of Operation With the EMC-LR, any Remote Phone or Extension Phone can call into any of the elevator phones. In the event of an entrapment or other emergency, an elevator occupant may press the “phone” button on the elevator control panel, causing the elevator phone to automatically call for help. The EMC-LR routes the call to the phone line connected. ​ Specifications ​ EMC-LR User Guide

  • INDUSTRIAL DISPLAYS | EmerCom

    Industrial Displays INDUSTRIAL DISPLAYS ​ Key Features Versatile sizes w/ HD resolutions Open-frame Vandal resistant solutions Configurable in portrait or landscape Bright, modern display technologies Touch screen option (for IBC) Description of Operation Our range of industrial grade displays (7" – 24", wide or standard aspect ratios) are easily integrated to bring your building communications systems up to date with the new Codes. ​ Contact EmerCom to learn more. ​ Sample Specifications (EC15) ​

  • OTHER PRODUCTS | EmerCom

    Solutions for Elevator Communications We strive to provide the best support in the industry, and will not rest on our laurels. PRODUCT SELECTOR EmerCom Products From phones, consolidators, line extenders, alarm boards and more, EmerCom carries all your elevator communication needs. Product Selector Quickly determine the equipment required for your installation based on the ASME:B44 safety code and application. Product FAQs Browse through the Frequently Asked Questions to help you troubleshoot common issues. PRODUCT SNAPSHOT Selection of products for various LOW-RISE and HIGH-RISE applications.

  • INDIVIDUAL PHONE LINE CONSOLIDATOR | EmerCom

    EMC-IPL INDIVIDUAL PHONE LINE CONSOLIDATOR ​ Key Features Each elevator phone connects to its own phone line 10 Individual Phone Lines per module Link up to 9 additional modules for 100 elevators Multiple local or remote handsets can call into any elevator Override any external call in progress Menu driven Mount in Telephone Room or Machine Room Description of Operation In the event of an entrapment or other emergency, when an elevator occupant presses the “phone” button on the elevator control panel, the elevator phone automatically calls for help. The EMC-IPL routes the call to each elevator’s phone line. The EMC-IPL can call into any elevator phone from any connected handset guided by the voice prompts, even overriding a call in progress to outside the building. ​ Specifications ​ EMC-IPL Brochure EMC-IPL User Guide